Frequently Asked Questions

How Long Will This Take?
Will I Lose Data On my iPod or iPhone?
Will Your Repair Void my Apple Warranty?
Do You Buy iPods or iPhones?
Where Are You Located?
What Are Your Opening Hours?
What Payments Do You Accept?
How Do You Know When I've Transferred Via InterBank Transfers?
Is My Payment Secure?
Are You Trusted?
How Do You Ship It?
What About The Warranty?
Can I Make A Return?

How Long Will This Take? I need my iPhone/iPod fixed NOW!
We have the fastest turnaround times of any repairer in Singapore, as evidenced by the positive reviews. Some repairs take longer than others, but for replacement parts, screen replacements and software modifications, we ask that you allow 24-48 hours for the repair. Some complicated repairs such as water damage can take longer as they often require extensive testing, but we do them as quickly as possible and pride ourselves on our excellent turnaround times.

If you require your iPhone or iPod back by a certain date, please let us know and we'll do the best we can.

Will I Lose Data On my iPod or iPhone?
Generally yes if we are repairing the hard drive and generally no if we are repairing anything else. We can't guarantee your data though, so the best option is to back it up before you send it in.

Do You Buy iPods or iPhones?
Certainly! Please see our sales page for more details.

Will Your Repair Void my Apple Warranty?
Yes. If your iPod or iPhone is covered by Apple warranty, it will be void when we open it.

Where Are You Located?

140 Upper Bukit Timah Road
#02-06 Beauty World Plaza
Singapore 588176

Our opening hours are strictly appointment based only.

What Are Your Opening Hours?
We currently only accept appointment based bookings. To avoid disappointment, please ensure you have an appointment with us.

What Payments Do You Accept?
We accept Cash, Interbank Transfers, Visa/Master/Amex via Paypal Express Checkout.

How Do You Know When I've Transferred Via InterBank Transfers?
All receipts/proof of transfers have to be kept as evidence. It is best if you could inform us when you transfer. Failure to do so will result in your order being considered unpaid.

Is My Payment Secure?
Paypal is the most secure payment service available. Only Paypal receive your credit card details, so you can be assured that all of your information and credit card details are safe.

Are You Trusted?
We are a registered company in Singapore. Do checkout our testimonials.

How Do You Ship It?
We ship all parts via Singpost Registered Mail.

What About The Warranty?
We provide warranty for parts and labour. Do checkout our policy here.

Can I Make A Return?
Do check our return policy here.