Frequently Asked Questions

How Long Will This Take?
Will I Lose Data On my iPod or iPhone?
Do You Buy iPods or iPhones?
Will Your Repair Void my Apple Warranty?
Do You Have A Physical Store?
How Do I Send My Device To You?
What Payments Do You Accept?
How Do You Know When I've Transferred Via InterBank Transfers?
Are You Trusted?
What About The Warranty?
Can I Make A Return?

How Long Will This Take? I need my iPhone/iPod fixed NOW!
We have the fastest turnaround times of any repairer in Singapore, as evidenced by the positive reviews. Some repairs take longer than others, but for replacement parts, screen replacements and software modifications, we ask that you allow 24-48 hours for the repair. Some complicated repairs can take longer as they often require extensive testing, but we do them as quickly as possible and pride ourselves on our excellent turnaround times.

If you require your iPhone or iPod back by a certain date, please let us know and we'll do the best we can.

Will I Lose Data On my iPod or iPhone?
Generally yes if we are repairing the hard drive and generally no if we are repairing anything else. We can't guarantee your data though, so the best option is to back it up before you send it in.

Do You Buy iPods or iPhones?
Certainly! Contact Us for more details!

Will Your Repair Void my Apple Warranty?
Yes. If your iPod or iPhone is covered by Apple warranty, it will be void when we open it.

Do You Have A Physical Store?
No, we have since taken the step to be fully online-based. We have ceased operations at Beauty World Plaza to bring the savings to you. 

How Do I Send My Device To You?
FixtheiPod.com provides FREE Doorstep collection of your device anywhere in Singapore. 

What Payments Do You Accept?
We accept Cash On Delivery and Interbank Transfers.

How Do You Know When I've Transferred Via InterBank Transfers?
All receipts/proof of transfers have to be kept as evidence. It is best if you could inform us when you transfer. Failure to do so will result in your order being considered unpaid.

Are You Trusted?
We are a registered business in Singapore. Do checkout our testimonials.

What About The Warranty?
We provide warranty for parts and labour. Do checkout our policy here.

Can I Make A Return?
Do check our return policy here.